We are committed to ensuring your satisfaction with our services. If you are not completely satisfied, you can request a full refund within 15 days of your purchase. To be eligible for a refund, please note the following:

1. Refund requests must be made within 15 days of the transaction date.

2. The request should include your order number and reason for the refund.

3. Refunds will be processed to the original payment method used at the time of purchase.

4. Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.

Once signed into your account, you can cancel your subscription by clicking Profile at the top right. Then select Purchases. Click on Cancel Membership then follow the on-screen prompts.

On the Sign In page, click Forgot Password?, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

Once signed into your account, you can change your password by clicking Profile at the top right. Select Dashboard. Under Private Info, click on Change Password. Enter your current password, then your new password. Click Save Changes.

Once signed into your account, you can update your billing information by clicking
Profile at the top right. Then select Purchases. Under Payment Method, click on Change Payment Method to update your billing information.

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

If you have questions about your subscription, billing, or technical issues, please contact humanity.stream@uscreen.support

For all other inquiries, please contact support.team@humanitysteam.org